Astley Pharmacy, 44 Great Western Highway, Saint Marys

Reviews

• Belinda Lopez

  06.08.2018
  ★ ☆ ☆ ☆ ☆
  This was the absolute worst customer service i had every experienced. The MOST appalling customer service.
  Janelle was so rude, she is probably the rudest person i have ever come across in a pharmacy or any customer service position for that matter. Considering my mother is a pharmacist and myself having worked in a pharmacy for many years, i was in total shock that someone like this could be employed in a job like that. My mother had fractured her leg, finally out of rehab so we went to hire equipment for her to live at home. Some of the equipment we had hired was broken and so rusty we were unable to use it- living and hour away it was hard to return so we just made do. Upon returning the items my mother was made to stand whilst Janelle struggled to work out what she needed to do. She then went to take a walking frame for my mother and then when my mum made her realise she couldn't walk without it she corrected herself. my mother was made to stand for long periods, no one offered her a seat, at one point Janelle even asked her to stand to help work our what was going on with the returns. When i explained we could not use the equipment that was faulty, Janelle simply said "well, you should have checked it" and then "why didn't you just bring it back?". She refused to apologise and went on to explain they have a maintenance person who should have fixed it prior to it going out. In the pharmacy for over an hour, i had gotten my mother a seat as i could see she was not going to work this out any time soon. Meanwhile she was huffing at me and shaking her head when i asked questions or enquired about hiring something my mother was needing next. We left after over an hour of being in the store.... Wow.

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